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>> My name is Jonathan Holdman [phonetic].

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I work for Penn State in the
Central IT Department, ITS.

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I work in the Service Management Office as
a developer for our service management tool.

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So, we serve all faculty staff and
students across the university.

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So, that's about 96,000 people, and then
we also encompass any community member

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that might also have any
dealings with the university.

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My day lately has been involved with a lot of
development of an application that we're using

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to become what I call the "air
traffic control" for IT at Penn State.

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So, it's lots of meetings and discussions
on policies and procedures and processes

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on how IT functions at the university.

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So day-to-day is pretty much we work in
development cycles that are two weeks long,

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and every week-- every two weeks-- we figure out
what we're going to do; what we need to do based

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on the criteria, the criticality,
and where we are in our project.

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So, the project is slated to be in its
development; it's supposed to be completed

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at the end of June, and then it will move
into what we call our operations phase.

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So then, other people within the
university will start using it.

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[ Silence ]