>> My name is Tyler Dufflehauer [phonetic],
and I work for BlackTree Healthcare Consulting, and I work in operations.
So what I work in operations it's entirely on the consulting firm end.
I do very little for other clients, but I manage the internal processes, structures, websites,
everything from creating the programs that we use to moving teams and staff around.
A typical day would be I'd normally get in between 6:15 and 6:35, so I get in pretty early
and start sifting through all the emails, see what problems came in,
who had issues with whatever program, whatever service.
And I start to sift through them and solve them.
And sometimes it has to do with staff reallocation for the team that I manage,
or otherwise dealing with, hey, this site crashed, how do we fix it?
Or we want to build this new website, I scheduled three appointments for you today.
Oh, that's great.
So it's a lot of on the fly and a lot of kind of damage control at times.