>> I'm Heather Haefner.
I'm an Executive Director for the Heart and Vascular Institute
at Susquehanna Health in Williamsport, Pennsylvania.
I oversee all outpatient testing, outpatient physician offices, six outreach locations,
and then the inpatient services as well as surgery, cath labs,
interventional radiology so it's big.
So everything we do is dealing with patient care.
So it might be -- for instance yesterday I was dealing
with starting up a new valvulopasty program.
Do we have the right equipment?
Are the balloons ordered?
What's the return on investment for that?
What's the credentialing?
How many staff?
What do I need to be trained?
So that was one of probably 25 things I did yesterday just with regards to a little bit
of the initiative from an executive position.
So I oversee the physician offices and the outreach clinics.
So anything from EKGs, echoes, stress testing on to seeing the doctor,
your appointment with your cardiologist on through to scheduling
for a procedure whether you need a cath or a new pacemaker.
So my staff oversees the care of over 400 patients daily
through any one of my different areas.
So it's a lot of patience that we're treating.
We do over 30,000 procedures annually so lots of widgets to count.
But the greatest part of my job is at the end of the day and at the end
of every one of those widgets is a patient.
And our hope is that we leave you in better care than you came to us.