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>> I'm Heather Haefner.

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I'm an Executive Director for
the Heart and Vascular Institute

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at Susquehanna Health in
Williamsport, Pennsylvania.

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I oversee all outpatient testing, outpatient
physician offices, six outreach locations,

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and then the inpatient services
as well as surgery, cath labs,

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interventional radiology so it's big.

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So everything we do is dealing
with patient care.

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So it might be -- for instance
yesterday I was dealing

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with starting up a new valvulopasty program.

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Do we have the right equipment?

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Are the balloons ordered?

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What's the return on investment for that?

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What's the credentialing?

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How many staff?

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What do I need to be trained?

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So that was one of probably 25 things I did
yesterday just with regards to a little bit

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of the initiative from an executive position.

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So I oversee the physician
offices and the outreach clinics.

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So anything from EKGs, echoes, stress
testing on to seeing the doctor,

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your appointment with your
cardiologist on through to scheduling

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for a procedure whether you
need a cath or a new pacemaker.

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So my staff oversees the care
of over 400 patients daily

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through any one of my different areas.

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So it's a lot of patience that we're treating.

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We do over 30,000 procedures
annually so lots of widgets to count.

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But the greatest part of my job is
at the end of the day and at the end

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of every one of those widgets is a patient.

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And our hope is that we leave you
in better care than you came to us.