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>> My name is Ann Shaytal [assumed spelling] and
I am an accounting clerk for student accounts
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for University of Maryland Eastern Shore.
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An accounting clerk in student accounts
we pretty much help the students learn how
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to navigate and we, you know, we advise
them, we guide them, educate them to deal
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with their financial systems, which
we call People Solve Here at UMES.
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So we help them just to make sure we deal
with them with their tuition, their fees,
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their payments, and we and we also
deal with like department scholarships,
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processing any funds of fees that come in
for different departments for the university.
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So when a student comes to me, they
pretty much come and ask, you know,
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"What is my bill for the semester?"
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Or "How much do I owe?"
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Or -- and I'll, you know,
give them advice and read --
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go through their account whatever
semester we're in currently.
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Right now we're in Spring semester.
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So we'll pull up their account,
go over all their fees
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because sometimes students will get
charged for different things on campus.
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They don't know how to read the account, so
if you get charged for a room deposit or --
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a room deposit or a failed room inspection,
it's my job to teach them to read
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through that account, understand why
they were charged for certain situations,
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lead them to different departments they
may have been charged for, and you know,
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I'm there to answer all those questions.
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We're pretty much busy at the
beginning of the semester.
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It kind of slows down in the middle once
classes get started after add and drop period,
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and then towards the end when commencement,
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and as the semester is coming
to, you know, about to conclude.
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Then we're kind of, you know,
bombarded with students.
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So it's fairly busy, it's very consistent.
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I can't really say that I have a lot of slow
days, because I'm always in our system looking
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at different accounts and just making sure
the student understands their account.