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>> My name is James Williams and I
work as a planner for Charlotte Water.

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We are responsible for planning
all the maintenance and repairs

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to both the water and sewer lines in Charlotte.

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We're talking about over 4,200 miles of water
lines and over 4,200 miles of sewer lines.

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So, those jobs come in through 311 customers
call in, we have a customer service division

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that comes and kind of does the initial
assessment to see if it's a problem that falls

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under our department's responsibility or not.

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I have two vector trucks which use
water pressure to clean those lines

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that are responsible for cleaning all
of our lines that are on the streets.

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Those manhole covers that you see
or the rod lines running the street.

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There's also quite a few
lines that are off-street.

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We are also responsible for all the
hydrants in town, so I have a hydrant crew

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that services the hydrants and, you know,
if they're called in by the fire department,

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you know, we get communication
from them as well.

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There's a report that they send over when
they discover hydrants out of service.

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So, we have leaks that are -- they're
evaluated as either just a routine leak

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or they're a priority or they're emergency.

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Emergency we try to get somebody
out there right then.

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And if it's of a priority nature then that's
going to get attention, but for a routine leak.

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And then we, you know, of course,
we look at the time that it came in.

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So, you know, first one that's
in the oldest ones are the ones

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that are going to get addressed first.