WEBVTT

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<v ->For a person to really succeed in a role like mine,</v>

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it takes so time and it takes some patience.

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And it also takes experience, that's something I had

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to learn really early on and when I was just coming

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out of colleges is that, in college we get a really

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great foundation and a lot of skills on how to problem solve

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and those are great to have and we need those.

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But, we also in a role like mine, need to have

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a background of just experiences.

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You need to start as a teller.

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You need to know what that role is and that

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interaction with that customer, in order to coach it.

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So, that would be...

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Yes, there's trade magazines, of course,

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there's seminars, there's continuing education,

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all those are important, they help you get to the next

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level, they help you go to that next degree, if you will.

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But, experiences have really helped me.

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I've had every role in the retail banking sector

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in the last eight years and every one of those experiences

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in every single day I held a position in the bank,

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it's helped me with my decision-making now.

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My position now, is a lot about forward thinking,

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planning, and making the right decision

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for the betterment of the bank and customer.

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And I got to be, you can't get that...

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Through a textbook you can get a lot of basic knowledge

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about why we do certain things,

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why we set rates a certain way, or whatever it may be.

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But, some decision-making, you just

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have to know through experience.