WEBVTT 1 00:00:00.400 --> 00:00:01.750 My name is Matt Olphin. 2 00:00:01.750 --> 00:00:03.720 I work for Murray Securus. 3 00:00:03.720 --> 00:00:05.650 We are a commercial insurance broker 4 00:00:05.650 --> 00:00:08.370 here in the Lancaster area, we're regional 5 00:00:08.370 --> 00:00:09.273 across the Mid-Atlantic states 6 00:00:09.273 --> 00:00:13.970 line:15% and I lead the risk control department for Murray Securus. 7 00:00:13.970 --> 00:00:16.990 line:15% And risk control, we spend a lot of time 8 00:00:16.990 --> 00:00:19.900 line:15% with our commercial clients, businesses, industries, 9 00:00:19.900 --> 00:00:21.910 trying to help them prevent accidents, 10 00:00:21.910 --> 00:00:24.681 prevents losses, whether it's employee accidents, 11 00:00:24.681 --> 00:00:26.683 line:15% accidents involving their vehicles, 12 00:00:26.683 --> 00:00:29.810 line:15% we try to make sure their property stays safe, 13 00:00:29.810 --> 00:00:32.100 line:15% and they don't have fires and those types of things, 14 00:00:32.100 --> 00:00:34.795 line:15% or their premises and their operations 15 00:00:34.795 --> 00:00:37.380 are safe for guests and visitors 16 00:00:37.380 --> 00:00:39.030 to come on to their property. 17 00:00:39.030 --> 00:00:42.160 My department, we work with our other departments 18 00:00:42.160 --> 00:00:46.100 in the agency, a lot of the other folks that we work with 19 00:00:46.100 --> 00:00:47.960 are the sales people, who they're going out 20 00:00:47.960 --> 00:00:50.412 and looking for insurance opportunities. 21 00:00:50.412 --> 00:00:54.400 They bring on new clients, new businesses, new industries. 22 00:00:54.400 --> 00:00:57.330 line:15% So they sell, if you will, and then my staff 23 00:00:57.330 --> 00:00:59.470 line:15% we go out and service, we spend the time in the field 24 00:00:59.470 --> 00:01:01.900 line:15% with the clients to make sure they don't have accidents, 25 00:01:01.900 --> 00:01:03.270 line:15% to make sure they don't have losses, 26 00:01:03.270 --> 00:01:05.940 line:15% to make sure they don't have issues with their employees 27 00:01:05.940 --> 00:01:08.310 or their fleet or their autos, 28 00:01:08.310 --> 00:01:10.240 so that people don't get hurt, 29 00:01:10.240 --> 00:01:11.780 and then the insurance companies 30 00:01:11.780 --> 00:01:14.120 don't have to pay out losses. 31 00:01:14.120 --> 00:01:15.900 One day we could be at a foundry, 32 00:01:15.900 --> 00:01:17.790 the next day we could be at a nursing home, 33 00:01:17.790 --> 00:01:20.100 the next day we could be at a hotel, 34 00:01:20.100 --> 00:01:22.510 the next day we could be on a construction site. 35 00:01:22.510 --> 00:01:24.620 And we may get calls to unfortunately go 36 00:01:24.620 --> 00:01:26.500 investigate accident that have happened. 37 00:01:26.500 --> 00:01:31.420 So someone was hurt, a building was damaged by fire, 38 00:01:31.420 --> 00:01:33.811 so we get a lot of calls like that unfortunately. 39 00:01:33.811 --> 00:01:35.900 We do a lot of training where me 40 00:01:35.900 --> 00:01:37.173 and my staff are going out in the field 41 00:01:37.173 --> 00:01:39.077 line:15% and doing supervisory training 42 00:01:39.077 --> 00:01:41.890 line:15% to help them understand the business of safety. 43 00:01:41.890 --> 00:01:43.330 line:15% We're doing employee training, 44 00:01:43.330 --> 00:01:44.750 line:15% whether it be on fall prevention, 45 00:01:44.750 --> 00:01:48.910 line:15% or how to drive a forklift, or how to lift safely. 46 00:01:48.910 --> 00:01:51.160 So every day could be different 47 00:01:51.160 --> 00:01:52.621 with any number of industries. 48 00:01:52.621 --> 00:01:55.887 Any day could be different with doing inspections 49 00:01:55.887 --> 00:01:58.540 and audits and job site assessments 50 00:01:58.540 --> 00:02:00.730 to the accident investigations to trainings. 51 00:02:00.730 --> 00:02:05.100 So it's a lot of variety what we do on the insurance side. 52 00:02:05.100 --> 00:02:06.826 Every week could be a little bit different. 53 00:02:06.826 --> 00:02:10.100 Some of the consultants, I'm in the office a lot more now 54 00:02:10.100 --> 00:02:13.101 than I used to be since I lead the department. 55 00:02:13.101 --> 00:02:15.858 And a lot of my consultants, they're on the road. 56 00:02:15.858 --> 00:02:19.095 While they actually have offices in Lancaster, 57 00:02:19.095 --> 00:02:22.140 line:15% in our main building, some of them 58 00:02:22.140 --> 00:02:23.759 line:15% I may not see in a week's time 59 00:02:23.759 --> 00:02:27.060 line:15% because they may be up in Northeastern Pennsylvania, 60 00:02:27.060 --> 00:02:29.960 line:15% they may be in Ohio or Maryland or Delaware 61 00:02:29.960 --> 00:02:32.100 or Southeastern Pennsylvania 62 00:02:32.100 --> 00:02:35.180 or they just may have so many client visits 63 00:02:35.180 --> 00:02:37.490 that we don't see them come in the office.