WEBVTT 1 00:00:00.000 --> 00:00:02.602 My name is John Kirby. 2 00:00:02.602 --> 00:00:04.952 I am a hospital administrator, 3 00:00:04.952 --> 00:00:08.749 and I work managing a hospital in Mount Holly, New Jersey. 4 00:00:08.749 --> 00:00:11.832 line:15% It's approximately a 300-bed hospital 5 00:00:13.072 --> 00:00:16.655 line:15% with a revenue of about 300 million dollars 6 00:00:18.165 --> 00:00:20.111 line:15% and about 1,200 employees. 7 00:00:20.111 --> 00:00:22.577 It's an acute care community hospital known as 8 00:00:22.577 --> 00:00:25.352 Virtua Memorial Hospital in Mount Holly, New Jersey. 9 00:00:25.352 --> 00:00:27.669 I guess I oversee a team that runs the hospital. 10 00:00:27.669 --> 00:00:31.419 line:15% So, responsible for all the clinical outcomes 11 00:00:32.448 --> 00:00:36.048 line:15% and financial outcomes of the organization, 12 00:00:36.048 --> 00:00:39.200 line:15% managing the expenses, helping to grow the revenue 13 00:00:39.200 --> 00:00:41.525 and really collaborating with all the clinicians, 14 00:00:41.525 --> 00:00:44.425 the physicians and the nurses, and everybody at the hospital 15 00:00:44.425 --> 00:00:46.895 to make sure that we're serving the needs of our community. 16 00:00:46.895 --> 00:00:51.775 Because a community hospital is there to serve the community 17 00:00:51.775 --> 00:00:53.605 where it lies. 18 00:00:53.605 --> 00:00:55.575 So, it's managing the hospital, making sure 19 00:00:55.575 --> 00:00:57.825 I mean, hospitals are 24/7 operations, 20 00:00:57.825 --> 00:00:59.625 unlike many businesses out there. 21 00:00:59.625 --> 00:01:03.765 So, our patients are there, they're coming in at 22 00:01:03.765 --> 00:01:06.210 line:15% all different times of the day. 23 00:01:06.210 --> 00:01:08.660 line:15% We run an emergency department 24 00:01:08.660 --> 00:01:13.577 line:15% that sees about 65,000 visits per year, which is very busy. 25 00:01:16.527 --> 00:01:20.096 Really, my responsibility is to make sure that 26 00:01:20.096 --> 00:01:23.263 we have the right resources to care for the community, 27 00:01:23.263 --> 00:01:25.783 the right types of services that the community needs 28 00:01:25.783 --> 00:01:28.803 because health care's local and you want to try and keep 29 00:01:28.803 --> 00:01:31.773 as much of that care in the community. 30 00:01:31.773 --> 00:01:34.798 We could start off with a meeting around, you know, 31 00:01:34.798 --> 00:01:37.631 quality, finance, new initiatives. 32 00:01:40.336 --> 00:01:44.897 line:15% When I'm back at the hospital with the team, we're planning, 33 00:01:44.897 --> 00:01:49.230 line:15% reviewing our operational results on a weekly basis, 34 00:01:50.241 --> 00:01:52.848 line:15% how we're doing, are we managing to our budgets? 35 00:01:52.848 --> 00:01:56.511 And then, how are we doing with our volumes, 36 00:01:56.511 --> 00:02:01.261 are we busy, are we slow, what areas need some attention? 37 00:02:04.787 --> 00:02:08.519 And flow, patient flow, is really important, 38 00:02:08.519 --> 00:02:12.426 you want to make sure that patients can get in, 39 00:02:12.426 --> 00:02:16.359 that you're running an efficient operation, that doctors can 40 00:02:16.359 --> 00:02:19.160 line:15% provide the care when and where they need to, 41 00:02:19.160 --> 00:02:21.879 line:15% and then you get the patient back home, 42 00:02:21.879 --> 00:02:26.406 line:15% because we only want patients in the hospital for 43 00:02:26.406 --> 00:02:28.442 the acute phase, 44 00:02:28.442 --> 00:02:31.303 and then we want to get them to the next level of care, 45 00:02:31.303 --> 00:02:34.136 and eventually back to their home.