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<v ->My name is Laurie Bates,</v>

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and I'm a senior manager with FedEx.

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Well, currently I've been with FedEx for 33 years,

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but most recently my job is called senior manager

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of our complimentary supply department

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which is responsible for controlling

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those white and purple and orange packages,

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that packaging we give to our customers

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for complimentary use with our services.

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There's a cost to us,

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so somebody kinda manages making sure that

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what they order is what they're actually

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ending up shipping with us.

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That's what my department does.

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They're the overnight letters, the courier packs,

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boxes, different size boxes that we give to customers

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who ship what we call our express service,

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which is an overnight service.

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So if you ship with us, we give you the packaging.

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Well, I have a group of, I have a couple of managers,

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about 60 agents that work in different centers,

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mostly in the Northeast,

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New York, Boston, New Jersey, Rhode Island, et cetera.

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We coordinate with the orders that come in

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through either you call in an order

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or you get online and you say you want your packaging.

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That creates what we call is a queue.

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Goes into my group.

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They look at it and identify if it matches what you shipped.

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If it does, we just fulfill the order, ship it.

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If not, we give you a call up and just say,

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"Hey, what's going on?

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"Are you having something new going on?"

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And if they say,

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"Oh, yeah, we just signed on with you guys,"

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then we happily send them the supplies,

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'cause we want their business.

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That's what we do.

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I'm salaried of course, so I work whenever they need me.

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I do control my own hours to the best of my ability,

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but it is whenever I'm needed, mostly during the week,

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but we do of course when things come up

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and you need to work late or work weekends,

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that's what we do.