WEBVTT 1 00:00:00.500 --> 00:00:02.130 My name's Derrick Roy, and I'm a consultant 2 00:00:02.130 --> 00:00:04.480 for a supply chain logistics company. 3 00:00:04.480 --> 00:00:09.480 line:15% Supply chain is the complex way organizations move things 4 00:00:10.160 --> 00:00:11.900 line:15% from point A to point B. 5 00:00:11.900 --> 00:00:13.739 line:15% It's the behind-the-scenes operation 6 00:00:13.739 --> 00:00:18.739 line:15% behind every major retailer, every piece of material 7 00:00:18.890 --> 00:00:22.470 used in construction, it's basically the infrastructure 8 00:00:22.470 --> 00:00:25.150 that supports the way we move things in the United States. 9 00:00:25.150 --> 00:00:29.170 line:15% So immediately after graduating from the MBA program in 2013 10 00:00:29.170 --> 00:00:30.330 line:15% I started with the company 11 00:00:30.330 --> 00:00:33.250 line:15% J.B. Hunt Transport in operations. 12 00:00:33.250 --> 00:00:35.640 line:15% And so just an hour away of the campus 13 00:00:35.640 --> 00:00:38.510 line:15% in Danbury, Connecticut, I managed a team of truck drivers 14 00:00:38.510 --> 00:00:42.730 that were delivering groceries 24/7 into the grocery stores 15 00:00:42.730 --> 00:00:45.200 outside New York City Metro. 16 00:00:45.200 --> 00:00:47.940 About a year into that role, 17 00:00:47.940 --> 00:00:52.420 was promoted into the account manager position. 18 00:00:52.420 --> 00:00:54.390 And then ultimately moved into 19 00:00:54.390 --> 00:00:57.360 organizational development consulting internally. 20 00:00:57.360 --> 00:01:01.240 And so what that meant was I facilitated conversations 21 00:01:01.240 --> 00:01:04.390 line:15% and managed projects across the country, 22 00:01:04.390 --> 00:01:07.900 line:15% all the way from defining the problem, to measuring it, 23 00:01:07.900 --> 00:01:10.850 line:15% analyzing it, improving upon the implementation 24 00:01:10.850 --> 00:01:14.670 line:15% or the pilot, and then controlling for it after the fact, 25 00:01:14.670 --> 00:01:18.120 a model that I learned here at Western Connecticut State. 26 00:01:18.120 --> 00:01:19.120 In my current role, 27 00:01:19.120 --> 00:01:21.770 I'm an external organizational development consultant, 28 00:01:21.770 --> 00:01:23.510 which means I do something similar in the sense 29 00:01:23.510 --> 00:01:25.950 that I facilitate a conversation around how to solve 30 00:01:25.950 --> 00:01:29.160 large problems within supply chain, except now I'm doing it 31 00:01:29.160 --> 00:01:32.300 outside the company with our future customers, 32 00:01:32.300 --> 00:01:36.950 as part of a sales process, or existing customers as needed. 33 00:01:36.950 --> 00:01:40.750 I worked on a project recently where the organization 34 00:01:40.750 --> 00:01:43.742 line:15% was experiencing some problems in profitability, 35 00:01:43.742 --> 00:01:46.383 line:15% particularly in the labor side of the equation. 36 00:01:47.310 --> 00:01:52.180 line:15% Said otherwise, the specifics yielded unfavorable results 37 00:01:52.180 --> 00:01:53.970 for the organization's bottom line. 38 00:01:53.970 --> 00:01:57.080 And so they brought in a small group of folks 39 00:01:57.080 --> 00:01:58.800 that I was honored to lead, 40 00:01:58.800 --> 00:02:01.130 and we started with simply analyzing the data. 41 00:02:01.130 --> 00:02:04.180 We wanted to better understand where the pain points were, 42 00:02:04.180 --> 00:02:06.840 what was causing the organization some pain. 43 00:02:06.840 --> 00:02:10.310 And so we analyzed multiple reports. 44 00:02:10.310 --> 00:02:13.960 We interviewed key stake-holders, and presented our findings 45 00:02:13.960 --> 00:02:16.830 line:15% in a current analysis, if you will, 46 00:02:16.830 --> 00:02:20.330 line:15% that included some historical context to the folks 47 00:02:20.330 --> 00:02:23.660 line:15% that had nominated this team. 48 00:02:23.660 --> 00:02:25.870 line:15% And so based on how that conversation went, 49 00:02:25.870 --> 00:02:30.870 we identified next the series of steps we might take 50 00:02:31.130 --> 00:02:35.830 in order to test or implement a pilot program 51 00:02:35.830 --> 00:02:37.930 that might solve some of those challenges.