WEBVTT 1 00:00:00.215 --> 00:00:01.506 My name is Gary Thomas. 2 00:00:01.506 --> 00:00:05.177 And I own a I-T company here in Muncie, Indiana 3 00:00:05.177 --> 00:00:06.840 called LEAP Managed IT. 4 00:00:06.840 --> 00:00:10.011 So our family business started in 1930 by my grandfather 5 00:00:10.011 --> 00:00:12.588 line:15% and he worked for the railroad. 6 00:00:12.588 --> 00:00:15.882 line:15% And then he got let go during the Great Depression. 7 00:00:15.882 --> 00:00:18.650 line:15% So then he was getting phone calls at home 8 00:00:18.650 --> 00:00:20.692 line:15% and he started his typewriter business 9 00:00:20.692 --> 00:00:24.092 line:15% out of his garage with him and my grandma. 10 00:00:24.092 --> 00:00:25.270 So that's how they got started. 11 00:00:25.270 --> 00:00:27.037 We have two divisions of our company. 12 00:00:27.037 --> 00:00:29.658 One is, we're in the imaging business. 13 00:00:29.658 --> 00:00:32.493 line:15% So big copier, and printer and scanner systems 14 00:00:32.493 --> 00:00:33.876 line:15% that you would see in most 15 00:00:33.876 --> 00:00:36.129 line:15% enterprise or office-level environments. 16 00:00:36.129 --> 00:00:38.133 line:15% The other side is our Managed I-T division 17 00:00:38.133 --> 00:00:39.809 line:15% which is our fastest growing division. 18 00:00:39.809 --> 00:00:43.204 And we work very closely with leadership teams 19 00:00:43.204 --> 00:00:47.732 of other organizations, ownership, presidents, CFOs, 20 00:00:47.732 --> 00:00:50.426 and we turn their I-T deliverable 21 00:00:50.426 --> 00:00:53.032 into a business model for them, 22 00:00:53.032 --> 00:00:56.208 and treat their end users like clients 23 00:00:56.208 --> 00:00:58.082 line:15% to make them more efficient. 24 00:00:58.082 --> 00:01:00.749 line:15% So everything from backup, security, compliance. 25 00:01:00.749 --> 00:01:03.822 line:15% Just alligning the business goals with technology 26 00:01:03.822 --> 00:01:05.220 line:15% to figure out, how do we make it move faster 27 00:01:05.220 --> 00:01:07.811 line:15% and do what they actually need it to do. 28 00:01:07.811 --> 00:01:10.260 So, I do a lot of business development. 29 00:01:10.260 --> 00:01:13.301 And also, too, from a leadership standpoint, 30 00:01:13.301 --> 00:01:17.256 with our clients, sometimes I'm that point-of-contact 31 00:01:17.256 --> 00:01:21.783 of having delicate conversations about the business, 32 00:01:21.783 --> 00:01:23.690 where they're trying to go, 33 00:01:23.690 --> 00:01:25.947 opportunities or challenges that they have. 34 00:01:25.947 --> 00:01:28.753 Maybe they have to make an employee change 35 00:01:28.753 --> 00:01:30.497 internally in their business. 36 00:01:30.497 --> 00:01:32.628 They need a liaison to talk to say, 37 00:01:32.628 --> 00:01:35.245 what's the impact if I have to get rid of my CFO tomorrow, 38 00:01:35.245 --> 00:01:37.435 line:15% or make a change in an accounting firm, 39 00:01:37.435 --> 00:01:40.920 line:15% or how this process flows and works. 40 00:01:40.920 --> 00:01:42.780 line:15% They consult with us on that 41 00:01:42.780 --> 00:01:45.511 line:15% and lot of times, it's just literally my cellphone 42 00:01:45.511 --> 00:01:46.861 because they wanna have a peer conversation 43 00:01:46.861 --> 00:01:48.866 with somebody that they can trust 44 00:01:48.866 --> 00:01:51.054 and kind of vent a little bit to, and say, 45 00:01:51.054 --> 00:01:53.421 okay, well how do we figure this out an solve it. 46 00:01:53.421 --> 00:01:56.716 The other side of the business that I handle 47 00:01:56.716 --> 00:01:58.636 and work with as a team is just the 48 00:01:58.636 --> 00:02:01.361 leadership side of just running the organization itself. 49 00:02:01.361 --> 00:02:04.198 So everything from assisting with H-R, 50 00:02:04.198 --> 00:02:07.490 goals, objectives, key performance indicators, 51 00:02:07.490 --> 00:02:10.094 what are we trying to tackle and accomplish, 52 00:02:10.094 --> 00:02:11.576 vendor relationships, 53 00:02:11.576 --> 00:02:14.606 sometimes a cheerleader internally. 54 00:02:14.606 --> 00:02:17.510 Really, it's just the people side and running the business. 55 00:02:17.510 --> 00:02:19.388 I just like to look at it as the technology 56 00:02:19.388 --> 00:02:21.643 line:15% is just a tool, so we can't be so driven 57 00:02:21.643 --> 00:02:23.344 line:15% that this technology is gonna continue to 58 00:02:23.344 --> 00:02:24.998 line:15% solve a problem because tomorrow we could be like, 59 00:02:24.998 --> 00:02:27.623 line:15% poof, there's a better cloud-based service out there. 60 00:02:27.623 --> 00:02:29.950 line:15% You don't need servers in-house. 61 00:02:29.950 --> 00:02:34.200 How does that impact and change the business goals?