WEBVTT 1 00:00:00.170 --> 00:00:01.003 My name is Kyle. 2 00:00:01.003 --> 00:00:02.810 I'm the director of business operations 3 00:00:02.810 --> 00:00:05.640 at Genesis Telecommunication Laboratories. 4 00:00:05.640 --> 00:00:08.960 line:15% Genesis is a global leader in contact center 5 00:00:08.960 --> 00:00:11.390 line:15% and customer experience software. 6 00:00:11.390 --> 00:00:13.960 line:15% Our mission is to make sure that our customers 7 00:00:13.960 --> 00:00:16.488 line:15% can provide the best experience for their customers 8 00:00:16.488 --> 00:00:18.820 using our technology. 9 00:00:18.820 --> 00:00:20.590 As the director of business operations, 10 00:00:20.590 --> 00:00:23.290 it's my job to ensure that 11 00:00:23.290 --> 00:00:25.500 for one of our three product lines 12 00:00:25.500 --> 00:00:26.940 that we're executing on the 13 00:00:26.940 --> 00:00:30.690 vision and the strategy of the product. 14 00:00:30.690 --> 00:00:34.320 line:15% And be that bringing together people from different parts 15 00:00:34.320 --> 00:00:36.640 line:15% of the business, be that looking at 16 00:00:36.640 --> 00:00:39.960 line:15% the analytics and data to measure our performance, 17 00:00:39.960 --> 00:00:42.730 line:15% or to be on the cutting edge from a product perspective 18 00:00:42.730 --> 00:00:44.870 so that we are offering the best product 19 00:00:44.870 --> 00:00:46.440 possible to our customers. 20 00:00:46.440 --> 00:00:48.600 All functions of the business have to be 21 00:00:48.600 --> 00:00:50.780 part of what we do in bringing people together 22 00:00:50.780 --> 00:00:52.600 and making sure, like I said, that we're offering 23 00:00:52.600 --> 00:00:55.130 the best possible solution for our customers. 24 00:00:55.130 --> 00:00:57.450 It's very uncommon that I have one week 25 00:00:57.450 --> 00:00:58.870 where I'm just working with marketing, 26 00:00:58.870 --> 00:01:00.180 or I'm just working with sales. 27 00:01:00.180 --> 00:01:02.260 What's really cool is that in any given day, 28 00:01:02.260 --> 00:01:03.930 I have a meeting with our sales group 29 00:01:03.930 --> 00:01:06.370 line:15% to look at what the pipeline looks like, 30 00:01:06.370 --> 00:01:07.720 line:15% to bring in new business. 31 00:01:07.720 --> 00:01:09.980 line:15% I'm also meeting with our product group 32 00:01:09.980 --> 00:01:12.070 line:15% to make sure, again, that we're ahead 33 00:01:12.070 --> 00:01:14.910 line:15% of the technology curve and offering the best solution. 34 00:01:14.910 --> 00:01:16.770 And then I'm in a meeting with our finance group 35 00:01:16.770 --> 00:01:18.300 to make sure that we're hitting our goals 36 00:01:18.300 --> 00:01:21.450 from a revenue projection standpoint 37 00:01:21.450 --> 00:01:24.690 and from a profit and loss perspective. 38 00:01:24.690 --> 00:01:26.690 So the ability to kind of jump in between 39 00:01:26.690 --> 00:01:27.590 all of those different groups 40 00:01:27.590 --> 00:01:29.430 to have any day where I might come in 41 00:01:29.430 --> 00:01:31.320 and have to do something new is really exciting. 42 00:01:31.320 --> 00:01:33.440 It's one of the coolest parts of the job, actually. 43 00:01:33.440 --> 00:01:34.560 One of the thing we did recently 44 00:01:34.560 --> 00:01:36.050 was just put together what our strategy 45 00:01:36.050 --> 00:01:37.520 is going to be for the entire year. 46 00:01:37.520 --> 00:01:39.140 So again, we were looking at 47 00:01:39.140 --> 00:01:40.640 how was our performance in the past, 48 00:01:40.640 --> 00:01:43.140 we were looking at what our goals are gonna be. 49 00:01:43.140 --> 00:01:44.460 Be that from the executive group 50 00:01:44.460 --> 00:01:46.610 or just the own goals that we put together for ourselves, 51 00:01:46.610 --> 00:01:48.670 and so once we know what those goals are, 52 00:01:48.670 --> 00:01:50.190 and we know how we're gonna measure those goals, 53 00:01:50.190 --> 00:01:51.870 it's really my job to figure out, okay, 54 00:01:51.870 --> 00:01:53.880 how are we gonna go accomplish this strategy? 55 00:01:53.880 --> 00:01:55.380 line:15% What things do we need to go get done? 56 00:01:55.380 --> 00:01:57.390 line:15% By when do we need to go get them done? 57 00:01:57.390 --> 00:01:59.679 line:15% Who do we have to bring together to do that? 58 00:01:59.679 --> 00:02:01.510 line:15% And what are the challenges going to be, 59 00:02:01.510 --> 00:02:04.180 line:15% and how do we foresee some of those challenges 60 00:02:04.180 --> 00:02:06.210 so that we can, like I said, reach our goals? 61 00:02:06.210 --> 00:02:07.860 So putting together that strategy for the year, 62 00:02:07.860 --> 00:02:09.660 and then along the year, making sure we're 63 00:02:09.660 --> 00:02:12.719 executing on that is a lot of fun, 64 00:02:12.719 --> 00:02:14.793 and it keeps me busy every single day.