WEBVTT 1 00:00:00.000 --> 00:00:01.520 My name is Ryan Vaughn. 2 00:00:01.520 --> 00:00:04.910 I am the inside sales manager for InGate Solutions 3 00:00:04.910 --> 00:00:06.370 here in Muncie, Indiana. 4 00:00:06.370 --> 00:00:09.371 Sure, the company was founded in 1937, 5 00:00:09.371 --> 00:00:11.240 line:15% and what they did was they started 6 00:00:11.240 --> 00:00:12.700 line:15% with charitable gaming products, 7 00:00:12.700 --> 00:00:14.260 line:15% so, the little pull-tabs 8 00:00:14.260 --> 00:00:16.350 line:15% and things you would see at bingo halls 9 00:00:16.350 --> 00:00:18.550 line:15% and gas stations. 10 00:00:18.550 --> 00:00:20.840 line:15% We still do that to this day. 11 00:00:20.840 --> 00:00:23.620 1971: We founded Indiana Ticket Company, 12 00:00:23.620 --> 00:00:25.840 line:15% and Indiana Ticket Company produces the products 13 00:00:25.840 --> 00:00:26.740 line:15% that you would see 14 00:00:28.870 --> 00:00:31.310 line:15% at a local arcade. 15 00:00:31.310 --> 00:00:32.410 line:15% When you play Skee-Ball, 16 00:00:32.410 --> 00:00:35.720 line:15% those little tickets that pop out and you redeem those. 17 00:00:35.720 --> 00:00:37.900 That's pretty much us. 18 00:00:37.900 --> 00:00:41.220 I wanna say it was about 2013, 2014, 19 00:00:41.220 --> 00:00:43.080 we founded InGate Solutions. 20 00:00:43.080 --> 00:00:46.010 InGate Solutions is the higher-end ticketing products 21 00:00:46.010 --> 00:00:48.910 that you would see at a Ball State football game, 22 00:00:48.910 --> 00:00:50.530 you would see at a Ball State basketball game, 23 00:00:50.530 --> 00:00:52.260 and I use that specific example 24 00:00:52.260 --> 00:00:54.470 because they are a customer of ours. 25 00:00:54.470 --> 00:00:57.275 So, my role is to handle all 26 00:00:57.275 --> 00:01:01.200 line:15% of the incoming leads that come in. 27 00:01:01.200 --> 00:01:02.860 line:15% We also have an outside sales staff, 28 00:01:02.860 --> 00:01:04.910 line:15% so it's my job to support them. 29 00:01:04.910 --> 00:01:08.797 line:15% So whenever a customer comes to me and says, you know, 30 00:01:08.797 --> 00:01:10.587 "We need a quote on this product. 31 00:01:10.587 --> 00:01:12.340 "How much would it cost to do this?" 32 00:01:12.340 --> 00:01:16.410 or if our external salesmen come in and do the same thing, 33 00:01:16.410 --> 00:01:18.510 I work up everything for them. 34 00:01:18.510 --> 00:01:21.000 I also get called in sometimes as a closer, 35 00:01:21.000 --> 00:01:24.210 so if something's kind of on the verge, 36 00:01:24.210 --> 00:01:26.320 I'll hop in on the call, 37 00:01:26.320 --> 00:01:28.890 or if we have to travel, we have to travel. 38 00:01:28.890 --> 00:01:32.900 So right now, specifically, we're in Minor League Baseball. 39 00:01:32.900 --> 00:01:34.890 Nobody knows how many Minor League Baseball teams 40 00:01:34.890 --> 00:01:35.820 there are in the country. 41 00:01:35.820 --> 00:01:36.970 I do! 42 00:01:36.970 --> 00:01:39.620 line:15% So that was our niche to get into it, 43 00:01:39.620 --> 00:01:41.770 line:15% and once you build that foundation, 44 00:01:41.770 --> 00:01:43.140 line:15% it's higher and higher and higher, 45 00:01:43.140 --> 00:01:45.410 line:15% and now we're talking about doing the tickets 46 00:01:45.410 --> 00:01:48.530 for the Indie 500, which we just finished. 47 00:01:48.530 --> 00:01:51.140 So what goes into that once we do have the job, 48 00:01:51.140 --> 00:01:53.820 is a lot of behind-the-scenes things that nobody else 49 00:01:53.820 --> 00:01:55.960 would ever think of. 50 00:01:55.960 --> 00:02:00.870 So, let's say the race is Memorial Day weekend. 51 00:02:00.870 --> 00:02:04.490 We're working on this stuff last October 52 00:02:04.490 --> 00:02:06.140 for this particular race, 53 00:02:06.140 --> 00:02:09.030 and that's every industry that we work with, 54 00:02:09.030 --> 00:02:11.947 line:15% is that it's not "My season starts next week. 55 00:02:11.947 --> 00:02:13.180 line:15% "What can you get me?" 56 00:02:13.180 --> 00:02:14.820 We're working on this stuff months in advance, 57 00:02:14.820 --> 00:02:15.770 before everybody's- 58 00:02:15.770 --> 00:02:17.450 actually, before everybody's 59 00:02:17.450 --> 00:02:21.120 really thinking about the season getting started, 60 00:02:21.120 --> 00:02:22.620 and probably while everybody's 61 00:02:22.620 --> 00:02:24.250 kind of tired of that season. 62 00:02:24.250 --> 00:02:26.320 You know, everybody's kind of sick of being there, 63 00:02:26.320 --> 00:02:28.820 but we still have to work ahead for the next year.