WEBVTT 1 00:00:00.220 --> 00:00:03.020 My name is Megan and I am assistant manager 2 00:00:03.020 --> 00:00:04.780 for Greystar Real Estate Partners. 3 00:00:04.780 --> 00:00:07.750 I work at the The Miles Uptown in Minneapolis. 4 00:00:07.750 --> 00:00:11.880 So what I do, is I started out as a leasing professional 5 00:00:11.880 --> 00:00:13.890 line:15% and so I tour apartments, 6 00:00:13.890 --> 00:00:16.090 line:15% worked with people to get them moved it. 7 00:00:16.090 --> 00:00:17.510 line:15% Currently I'm an a assistant manager 8 00:00:17.510 --> 00:00:19.990 line:15% so it's more like background kinda things. 9 00:00:19.990 --> 00:00:23.990 line:15% Working with renewing peoples leases, taking rents, 10 00:00:23.990 --> 00:00:26.480 making sure people are being charged correct things, 11 00:00:26.480 --> 00:00:27.460 things like that. 12 00:00:27.460 --> 00:00:29.370 So what somebody would do, 13 00:00:29.370 --> 00:00:30.630 is they would come into our office, 14 00:00:30.630 --> 00:00:32.290 they'd have a conversation with us 15 00:00:32.290 --> 00:00:33.440 about what they were looking for. 16 00:00:33.440 --> 00:00:36.580 line:15% So we ask them how much money they're looking to spend, 17 00:00:36.580 --> 00:00:37.810 line:15% when they're looking to move in 18 00:00:37.810 --> 00:00:39.670 line:15% and then also if there is specific things 19 00:00:39.670 --> 00:00:41.530 line:15% that they're looking for in their apartment. 20 00:00:41.530 --> 00:00:43.080 line:15% And then, so we walk them through the building, 21 00:00:43.080 --> 00:00:45.210 we show them all the amenities. 22 00:00:45.210 --> 00:00:47.410 So in my building personally we have a pool, 23 00:00:47.410 --> 00:00:50.040 a conference room and then a club room and a sky lounge. 24 00:00:50.040 --> 00:00:51.700 So we walk them through that 25 00:00:51.700 --> 00:00:53.580 and then we'll show them some apartments. 26 00:00:53.580 --> 00:00:56.260 And then while we're doing that we're get a better idea 27 00:00:56.260 --> 00:00:57.720 of they're really looking for 28 00:00:57.720 --> 00:01:00.430 and just kinda nitpicky with it. 29 00:01:00.430 --> 00:01:03.430 And then from there we'll just talk about pricing 30 00:01:03.430 --> 00:01:05.190 and when they're looking to make decisions 31 00:01:05.190 --> 00:01:06.023 and things like that. 32 00:01:06.023 --> 00:01:08.440 And they'll either apply or we're figure out 33 00:01:08.440 --> 00:01:09.660 why they didn't apply. (laughs) 34 00:01:09.660 --> 00:01:12.640 So, once a month I have to close our books 35 00:01:12.640 --> 00:01:15.670 and then also, like, taking rent, 36 00:01:15.670 --> 00:01:17.040 making sure that every bodies paid. 37 00:01:17.040 --> 00:01:19.390 So we have two ways to do that, they can pay online 38 00:01:19.390 --> 00:01:22.080 line:15% or we still take checks and things like that. 39 00:01:22.080 --> 00:01:24.050 line:15% But just making sure every bodies amounts are correct, 40 00:01:24.050 --> 00:01:27.460 line:15% working with people to figure out if there's discrepancies. 41 00:01:27.460 --> 00:01:30.480 line:15% And so yesterday, I was organizing, just making sure. 42 00:01:30.480 --> 00:01:33.570 So we actually were unique situation where we were split off 43 00:01:33.570 --> 00:01:36.450 from a different property and so that happened in August 44 00:01:36.450 --> 00:01:39.103 and so now we're finally getting settled. 45 00:01:40.640 --> 00:01:41.490 So yeah, just making sure 46 00:01:41.490 --> 00:01:43.820 everything is in its perfect place. 47 00:01:43.820 --> 00:01:45.170 So yesterday I did some filling 48 00:01:45.170 --> 00:01:46.800 and (laughs) things like that. 49 00:01:46.800 --> 00:01:49.200 There is a big customer service aspect about it, 50 00:01:51.937 --> 00:01:53.870 everybody says that somebodies renewal 51 00:01:53.870 --> 00:01:55.860 starts at the moment that they start to tour. 52 00:01:55.860 --> 00:01:57.960 So it's just making sure that through all the different 53 00:01:57.960 --> 00:02:01.680 line:15% aspects of their resident lifecycle are successful. 54 00:02:01.680 --> 00:02:02.920 line:15% So yeah, there are some things that come 55 00:02:02.920 --> 00:02:07.100 line:15% and in the end it's somebodies home, 56 00:02:07.100 --> 00:02:10.280 line:15% so it's not just, like, bad dinner or anything like that. 57 00:02:10.280 --> 00:02:15.153 So we do our best to make everybody happy, as best we can.