WEBVTT 1 00:00:00.480 --> 00:00:01.900 So my name is Eric Lind, and I'm the 2 00:00:01.900 --> 00:00:03.240 Regional Business Development Director 3 00:00:03.240 --> 00:00:04.810 for Monarch Healthcare Management. 4 00:00:04.810 --> 00:00:06.470 line:15% So, Monarch Healthcare Management, 5 00:00:06.470 --> 00:00:08.250 line:15% we manage skilled nursing facilities 6 00:00:08.250 --> 00:00:09.950 line:15% and assisted livings throughout Minnesota, 7 00:00:09.950 --> 00:00:13.160 line:15% and a few in Wisconsin, so we care for 8 00:00:13.160 --> 00:00:16.038 line:15% individuals who need help for TCU, for rehab, 9 00:00:16.038 --> 00:00:18.790 for long-term care, and also assisted living, 10 00:00:18.790 --> 00:00:20.490 just need some extra services. 11 00:00:20.490 --> 00:00:22.480 So I think it depends really on 12 00:00:22.480 --> 00:00:24.350 what I'm trying to do, so if we're trying to 13 00:00:24.350 --> 00:00:26.930 line:15% build referral partners, it's going into the hospitals, 14 00:00:26.930 --> 00:00:29.000 line:15% talking to the discharge planners that are in the hospitals 15 00:00:29.000 --> 00:00:30.920 line:15% about what they're really looking for 16 00:00:30.920 --> 00:00:33.170 line:15% and what kind of needs the community isn't meeting. 17 00:00:33.170 --> 00:00:36.110 line:15% In Monarch we are really big on meeting the needs 18 00:00:36.110 --> 00:00:37.470 that maybe aren't being met by 19 00:00:37.470 --> 00:00:38.910 other skilled nursing facilities. 20 00:00:38.910 --> 00:00:41.590 So that could be individuals that are suffering from 21 00:00:41.590 --> 00:00:43.930 alcohol issues, but also need rehab, 22 00:00:43.930 --> 00:00:46.940 maybe some drug addiction, maybe some bariatric individuals, 23 00:00:46.940 --> 00:00:48.860 so really going in to the social workers 24 00:00:48.860 --> 00:00:50.850 and saying tell me what you need me to place, 25 00:00:50.850 --> 00:00:52.530 and then finding the partners in the community 26 00:00:52.530 --> 00:00:54.850 to really develop those programs and help us out. 27 00:00:54.850 --> 00:00:57.050 Every single resident discharged from our facility 28 00:00:57.050 --> 00:01:00.120 line:15% has both, if they have home care services, 29 00:01:00.120 --> 00:01:01.760 line:15% we'll follow up with their home care services, 30 00:01:01.760 --> 00:01:03.010 line:15% make sure we're getting them in good providers. 31 00:01:03.010 --> 00:01:04.720 line:15% But our social services themselves 32 00:01:04.720 --> 00:01:06.040 line:15% are calling these individuals, 33 00:01:06.040 --> 00:01:07.430 line:15% asking are you thriving at home? 34 00:01:07.430 --> 00:01:08.570 line:15% Are you doing all right? 35 00:01:08.570 --> 00:01:11.350 Because there is a little known fact in Medicare. 36 00:01:11.350 --> 00:01:12.930 You have 30 days to come back, 37 00:01:12.930 --> 00:01:14.880 so if we send you home and you're not quite right, 38 00:01:14.880 --> 00:01:16.520 let's bring you back up and try and get you set up 39 00:01:16.520 --> 00:01:18.110 with the right situation, so the follow-up 40 00:01:18.110 --> 00:01:19.770 is the most important thing, 41 00:01:19.770 --> 00:01:21.755 'cause like I tell every individual that leaves, 42 00:01:21.755 --> 00:01:24.669 I love that you're here, but I don't want to see you again. 43 00:01:24.669 --> 00:01:26.040 (laughs) 44 00:01:26.040 --> 00:01:27.780 For the most part, I am here. 45 00:01:27.780 --> 00:01:30.197 I have my phone on me at all times, I'm ready to go. 46 00:01:30.197 --> 00:01:32.500 It's a Monday through Friday job because 47 00:01:32.500 --> 00:01:34.160 for the most part I'm dealing with 48 00:01:34.160 --> 00:01:35.930 people that work Monday through Friday jobs, 49 00:01:35.930 --> 00:01:37.580 but at the same time, doing fairs 50 00:01:37.580 --> 00:01:40.490 and getting the word out, it's not Monday through Friday. 51 00:01:40.490 --> 00:01:42.130 It's the Saturday, the Sundays. 52 00:01:42.130 --> 00:01:44.150 line:15% It's individuals that maybe work all day 53 00:01:44.150 --> 00:01:46.040 line:15% and then they'll come out and do some 54 00:01:46.040 --> 00:01:47.730 line:15% activities on the weekends. 55 00:01:47.730 --> 00:01:49.760 line:15% Partnering with local senior centers, 56 00:01:49.760 --> 00:01:52.910 line:15% obviously they don't shut down because it's Saturday. 57 00:01:52.910 --> 00:01:55.820 The hours, they vary, so obviously 58 00:01:55.820 --> 00:01:58.070 I want to be available whenever I need to be.