WEBVTT 1 00:00:00.180 --> 00:00:04.230 So my name is Ryan Brown, and I am the DME supervisor 2 00:00:04.230 --> 00:00:07.570 of the home medical equipment division for Promedica. 3 00:00:07.570 --> 00:00:10.723 line:15% So DME stands for durable medical equipment. 4 00:00:11.660 --> 00:00:14.860 line:15% So basically what my role is for that is, 5 00:00:14.860 --> 00:00:19.820 line:15% I'm overseeing day-to-day operations at our division, 6 00:00:19.820 --> 00:00:24.060 so any patient that would be discharged from a hospital 7 00:00:24.060 --> 00:00:26.820 that Promedica owns, or any of the surrounding hospitals 8 00:00:26.820 --> 00:00:29.310 line:15% that would send us orders, we deal with all those discharges 9 00:00:29.310 --> 00:00:31.700 line:15% so that we can get patients home and out of the hospital 10 00:00:31.700 --> 00:00:33.110 line:15% as quickly as possible. 11 00:00:33.110 --> 00:00:35.740 line:15% And then we continue care with them, 12 00:00:35.740 --> 00:00:38.300 line:15% do everything that we need to do as far as 13 00:00:38.300 --> 00:00:40.650 getting them supplied with any equipment 14 00:00:40.650 --> 00:00:41.770 that they need to take care of themselves, 15 00:00:41.770 --> 00:00:44.710 whether it's oxygen, whether it's hospital beds 16 00:00:44.710 --> 00:00:47.110 or something simple like a walker. 17 00:00:47.110 --> 00:00:50.690 Other things that I'm in charge of doing is, 18 00:00:50.690 --> 00:00:53.573 day-to-day operations, so hiring, training, 19 00:00:54.500 --> 00:00:57.590 payroll, all of that stuff, as well as, I'm on a team 20 00:00:57.590 --> 00:00:59.560 for a division that is working on 21 00:00:59.560 --> 00:01:02.400 quality improvement and efficiency. 22 00:01:02.400 --> 00:01:04.990 So we kind of skim over and look over 23 00:01:04.990 --> 00:01:06.840 stuff that we have every now and again, 24 00:01:06.840 --> 00:01:09.320 line:15% just to make sure that the way that we're doing it 25 00:01:09.320 --> 00:01:12.310 line:15% is up to the ever-changing 26 00:01:13.200 --> 00:01:14.750 line:15% qualifications and 27 00:01:16.300 --> 00:01:19.110 line:15% what Medicare or other insurance providers 28 00:01:19.110 --> 00:01:22.780 would deem necessary for us to keep up with. 29 00:01:22.780 --> 00:01:24.790 There are difficult decisions to be made. 30 00:01:24.790 --> 00:01:26.390 Sometimes patients call in, and they're 31 00:01:26.390 --> 00:01:28.210 upset about something, they're having issues 32 00:01:28.210 --> 00:01:31.970 with their insurance, or issues with the doctor's orders, 33 00:01:31.970 --> 00:01:34.800 or sometimes even an issue with what's happened with us 34 00:01:34.800 --> 00:01:37.380 in the past and how we've taken care of them. 35 00:01:37.380 --> 00:01:39.630 And typically, anytime that there's a patient 36 00:01:39.630 --> 00:01:41.940 who is upset about something, they're gonna be 37 00:01:41.940 --> 00:01:43.880 passed off to me as the supervisor 38 00:01:43.880 --> 00:01:47.380 to kind of take the information from them and talk to them. 39 00:01:47.380 --> 00:01:49.060 Other things that could go on 40 00:01:49.060 --> 00:01:51.770 line:15% that are decisions that need to be made are, 41 00:01:51.770 --> 00:01:55.330 line:15% are we going to, if we don't have all the documentation yet, 42 00:01:55.330 --> 00:01:57.780 line:15% are we going to send this stuff out to the patient 43 00:01:57.780 --> 00:02:01.229 line:15% right away to get them out of hospitals, 44 00:02:01.229 --> 00:02:04.810 or are we going to wait and do a home delivery, 45 00:02:04.810 --> 00:02:06.530 or see what we can do. 46 00:02:06.530 --> 00:02:07.760 Those are the kind of decisions 47 00:02:07.760 --> 00:02:09.860 that I have to make on a day-to-day basis.