WEBVTT 1 00:00:00.260 --> 00:00:01.460 My name is Shawn Wilt. 2 00:00:01.460 --> 00:00:03.670 I'm a pharmacy director of operations 3 00:00:03.670 --> 00:00:05.680 for the Meijer corporation. 4 00:00:05.680 --> 00:00:08.140 line:15% The director of operations has a leadership role. 5 00:00:08.140 --> 00:00:11.220 line:15% I have a team of 12 pharmacy district managers 6 00:00:11.220 --> 00:00:14.490 line:15% underneath me, and 'those teams serve the pharmacists 7 00:00:14.490 --> 00:00:17.240 line:15% in our communities so they can ensure that the stores 8 00:00:17.240 --> 00:00:19.640 line:15% are properly staffed and taking care of patients. 9 00:00:19.640 --> 00:00:21.240 line:15% We currently are working a lot with adherence. 10 00:00:21.240 --> 00:00:22.590 line:15% We're trying to figure out how to get patients 11 00:00:22.590 --> 00:00:25.160 line:15% to take their medications better and more effectively 12 00:00:25.160 --> 00:00:27.000 line:15% so they have better healthcare outcomes. 13 00:00:27.000 --> 00:00:29.520 line:15% So we develop programs to try to get our pharmacists 14 00:00:29.520 --> 00:00:32.750 line:15% to help each individual patient when they visit our stores. 15 00:00:32.750 --> 00:00:36.180 When I travel stores with my team, I meet my team there 16 00:00:36.180 --> 00:00:37.990 and immediately review the pharmacy 17 00:00:37.990 --> 00:00:39.500 and really just look to see what they're doing 18 00:00:39.500 --> 00:00:42.300 and speak with my leaders about the staffing in the store, 19 00:00:42.300 --> 00:00:44.440 challenges they're facing, and then go in 20 00:00:44.440 --> 00:00:45.800 and interact with the team. 21 00:00:45.800 --> 00:00:48.330 We'll coach the team on how to do things better. 22 00:00:48.330 --> 00:00:50.860 We'll review compliance and really try to make it 23 00:00:50.860 --> 00:00:53.270 so they understand the best way to operate our programs 24 00:00:53.270 --> 00:00:54.700 so they're more effective. 25 00:00:54.700 --> 00:00:56.740 line:15% So we'll do that at multiple stores, 26 00:00:56.740 --> 00:00:58.530 line:15% and then at the end of the day, we'll debrief 27 00:00:58.530 --> 00:01:00.910 line:15% and we'll talk about what we saw, challenges, 28 00:01:00.910 --> 00:01:03.260 line:15% and then really debrief on the leadership side 29 00:01:03.260 --> 00:01:05.890 line:15% and talk about what we can do to make those teams better, 30 00:01:05.890 --> 00:01:07.250 what we can do for each individual 31 00:01:07.250 --> 00:01:09.040 to make them more effective 32 00:01:09.040 --> 00:01:10.860 so those teams are more effective. 33 00:01:10.860 --> 00:01:12.820 Here recently we just completely launched 34 00:01:12.820 --> 00:01:14.760 a new software for our company. 35 00:01:14.760 --> 00:01:17.050 The new software were designed to make us more efficient 36 00:01:17.050 --> 00:01:19.710 and to add different layers of safety, 37 00:01:19.710 --> 00:01:22.040 and so making sure that we deliver the care 38 00:01:22.040 --> 00:01:25.170 the patient needed in the most safe manner possible. 39 00:01:25.170 --> 00:01:27.830 So we recently launched that program over the summer, 40 00:01:27.830 --> 00:01:30.170 where we had to convert all of our locations 41 00:01:30.170 --> 00:01:32.530 and teach the teams how to use the new software 42 00:01:32.530 --> 00:01:33.700 while at the same time making sure 43 00:01:33.700 --> 00:01:35.570 we didn't disrupt patient care. 44 00:01:35.570 --> 00:01:38.210 It involved a lot of coordination on the advance side. 45 00:01:38.210 --> 00:01:40.760 line:15% Began planning for it about a year ago, where we had 46 00:01:40.760 --> 00:01:43.760 line:15% interactive sessions with my team to really talk about 47 00:01:43.760 --> 00:01:46.530 line:15% the process and the flow and training documentations, 48 00:01:46.530 --> 00:01:49.450 line:15% and then help leading the team through change. 49 00:01:49.450 --> 00:01:52.280 Change is scary, people are resistant to change 50 00:01:52.280 --> 00:01:54.750 'cause it's always been done the way before. 51 00:01:54.750 --> 00:01:56.890 And so part of my role is to teach them the vision 52 00:01:56.890 --> 00:02:00.660 of what it will be like when we get to the new world 53 00:02:00.660 --> 00:02:03.740 with the new software, and so working with my team 54 00:02:03.740 --> 00:02:05.330 so they could work with their teams 55 00:02:05.330 --> 00:02:08.113 to really get the teams using the system effectively.