WEBVTT 1 00:00:00.060 --> 00:00:01.620 My name's David Kent. 2 00:00:01.620 --> 00:00:04.110 I'm the vice president of insurance 3 00:00:04.110 --> 00:00:09.110 at a small, medium-sized insurance agency 4 00:00:09.600 --> 00:00:11.550 in north central Ohio. 5 00:00:11.550 --> 00:00:15.990 My primary role is to assist others in our office 6 00:00:15.990 --> 00:00:19.170 with ensuring that the products that they are presenting 7 00:00:19.170 --> 00:00:22.890 to our customers are as accurate as they can be. 8 00:00:22.890 --> 00:00:26.880 I conduct a lot of reviews with customers 9 00:00:26.880 --> 00:00:29.133 as well as work with some new customers, 10 00:00:30.300 --> 00:00:33.960 whether that be doing a walkthrough of a factory, 11 00:00:33.960 --> 00:00:36.270 walkthrough of a farm, 12 00:00:36.270 --> 00:00:40.140 helping a farmer understand certain coverages, 13 00:00:40.140 --> 00:00:43.120 or assisting another agent within our firm 14 00:00:44.340 --> 00:00:48.180 disseminate coverage themselves with the customer. 15 00:00:48.180 --> 00:00:50.340 If you boil it down, 16 00:00:50.340 --> 00:00:54.690 it is writing contracts 17 00:00:54.690 --> 00:00:59.550 for customers, and they are buying an intangible, 18 00:00:59.550 --> 00:01:04.320 which is a contract to say if you have an accident 19 00:01:04.320 --> 00:01:08.160 or your business burns down, or tornado hits your home, 20 00:01:08.160 --> 00:01:11.433 we are agreeing to fix it. 21 00:01:12.450 --> 00:01:14.400 That's pretty much the boiled down 22 00:01:14.400 --> 00:01:17.940 of what an insurance agent does. 23 00:01:17.940 --> 00:01:22.830 Bigger responsibilities would definitely be helping ensure 24 00:01:22.830 --> 00:01:25.323 the longevity of our firm, 25 00:01:26.730 --> 00:01:28.413 growing the business. 26 00:01:30.360 --> 00:01:32.460 We just recently had a new hire, 27 00:01:32.460 --> 00:01:36.243 so we're onboarding her into our firm. 28 00:01:38.640 --> 00:01:42.150 It's a great source of pride 29 00:01:42.150 --> 00:01:44.700 when you see anyone 30 00:01:44.700 --> 00:01:48.090 that you've helped lift up 31 00:01:48.090 --> 00:01:50.310 in this career do well. 32 00:01:50.310 --> 00:01:53.940 And I think when you get into the big picture, 33 00:01:53.940 --> 00:01:58.560 it's really helping, helping people of all kinds, 34 00:01:58.560 --> 00:02:00.630 whether that's employee or a customer. 35 00:02:00.630 --> 00:02:01.773 Little bit of travel. 36 00:02:02.610 --> 00:02:05.160 Some customers like to meet at their kitchen table, 37 00:02:05.160 --> 00:02:07.860 which is always great 'cause you see pictures of grandkids, 38 00:02:07.860 --> 00:02:09.060 you get to meet the cat, 39 00:02:10.050 --> 00:02:11.450 all those fun little things. 40 00:02:12.360 --> 00:02:17.070 There is a number of office hours, nine to five, 41 00:02:17.070 --> 00:02:18.840 but you're not limited to that. 42 00:02:18.840 --> 00:02:20.550 If somebody has an accident 43 00:02:20.550 --> 00:02:24.510 and it's 9:00 PM on a Saturday, 44 00:02:24.510 --> 00:02:25.560 they need a rental car. 45 00:02:25.560 --> 00:02:28.740 Or if there's a big claim, 46 00:02:28.740 --> 00:02:30.930 somebody wants to talk to someone, 47 00:02:30.930 --> 00:02:32.610 and that's what we're there for, 48 00:02:32.610 --> 00:02:35.943 is to listen in those times. 49 00:02:37.740 --> 00:02:40.290 You find yourself being motivated 50 00:02:40.290 --> 00:02:42.123 when you have things on your desk. 51 00:02:43.294 --> 00:02:44.133 It's exciting.