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>> My name is Raphael Wilson.

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I am the Director of Governance and External
Relations at the American College of Cardiology.

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And so that College is the preeminent
cardiovascular organization,

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that its mission is to improve heart health.

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We have 39,000 members worldwide,
and 2,000 of them volunteer,

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and I coordinate the volunteerism
by our membership.

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You know, it's interesting, if you work with
volunteers you have to be prepared to work

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on a volunteer schedule, which means
you work nights and you work weekends

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because that's when volunteers work.

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But generally speaking working at nonprofits
is really a wonderful place to work,

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so even though you are expected to put in
the extra hours, people are very caring

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and very people focused and so
there's a lot of flexibility

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to take off the time that you need to take off.

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What I do is I have to be very
familiar with all the different areas

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of the American College of cardiology.

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Lots go on in terms of research,
in terms of new medical therapies.

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So I have to be aware of what's going
on and what's the next big thing,

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what's on the cover of the New York Times today.

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We have advocacy, you have to be aware of
what's going on Capitol Hill and you have

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to stay current, you have
to know what's going on,

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and then with that knowledge it's being ready
for anything, so you have the set of tasks

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that you came to do and maybe
that's you need to thank a whole lot

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of volunteers in a meaningful way.

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But really what you have to do is you have to
welcome the guests that come in and show them

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where their membership dues and where their
time is going, and give them the VIP tour

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and the VIP treatment because there's no
small, you know, there's no small parts.

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So if they're a member they're a VIP
member so you have to treat them that way.