>> My name is Dareth [phonetic] Wallace.
I am an Associate Director of Student Financial Services for Strayer University.
So, I am responsible for awarding financial aid to all of our students
in the Midwest part of the country.
So, when I come in the morning what I'll do is I'll run all of our kind
of general management reports, kind of what numbers are,
how many things do we have outstanding, how many, you know, emails we have from students
that we have to answer, and then I divide that amongst my eight employees.
So, who takes what, who does what, and then most of the days just making sure that all
of those things get completed within that day.
What I like to make sure is that, you know, students when they're going
through this process, it's, you know, it can be somewhat scary.
You may have been going through it for the first time, and you may have a lot of questions.
And you don't really want to wait to get those answers.
You kind of want to be able to have that so you can make an educated decision.
So, we like to make sure that they're answered in a timely manner just to make sure
that the students are comfortable with the decision that they're making
and that they have all the information that they need
to make the best decision for their education.
So, aside from just sort of the managerial things,
my job is also to coach and lead my team.
And so a lot of my days is also doing one on ones with them, seeing where they are
from a technical and sort of information standpoint,
and then also where they are in their career development.
What things do we still need to work on?
What things are we looking for in the next six months, nine months, year,
so that we're putting them on the right path to make sure that they attain that goal.
Well, I like to do different sort of like competitions.
And what that means is it's like, you know, OK, yesterday we did 100 applications.
That's great.
But can we do 125?
Can we do 150 the next day?
And so I'll say, you know, team member A, yesterday you did an awesome job.
You did 30 apps.
That's great.
How about we do 40 today?
And if you hit 40, then this is what will happen.
So, I try not to say well I'll give you a gift card or anything like that,
but we want to make sure that they know that if they can internally keep, you know,
meeting and exceeding their goals or not even say their goals, but meeting
and exceeding what they know they can do.
I think there's some just merit in that.
There's some internal kind of pleasure you get in saying, "Hey, I did a really good job today,
and someone noticed that I did a good job.
And so, you know what?
I'm going to do it, try to do an even better job the next day."
I think that that's really, really important.