WEBVTT

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>> What made me choose this profession, I've
been doing it now for maybe thirty years.

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I like people.

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I like being helpful [inaudible].

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I can do background work, too, and
I pretty much help the home workers

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if they need assistance administrative wise.

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I'm helpful with that area, too, but what made
me really choose this position is because being

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in customer service, dealing with the outside
public yourself when you have to go to DMV

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or any government, or any other
thing that you have to take care of.

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People aren't always nice.

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>> I kind of feel like, I feel the
old notion of service with a smile,

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I feel like that's long gone in most places.

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>> A lot of places it is, and I say you've
got to do this a little bit better than this.

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So I said, you know what,
let me try this [inaudible].

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So I stayed in it for so long, and I
really appreciate how people treat people

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because you want to treat somebody
like you would like to be treated,

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and a lot of places you don't get that from.

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So that's kind of important to me, and to be
in the front like that, it makes you change

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if you want to stay in this,
you know, profession.