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>> My name is Lynn Marshall.

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I am a pharmacist.

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I've been a pharmacist for many years.

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I work for the Kroger Company,
and so that's a retail setting.

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I have been doing, I work part-time.

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I have been with Kroger for about 5 years.

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I've been other things along the way,
but that's where I'm currently at.

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Today's retail setting is driven
by processes, by computer programs.

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And a lot of times you think, why should
it take so long to fill your prescription?

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And really, one, it's because of
volume if it takes a long time.

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If it doesn't take a long time, then there
may not be a lot of volume in the store.

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But it's a entire, run by computer program,
if you will, and has lots of different angles

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that obviously corporate America can draw from.

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So when a prescription comes, we find out
the person, we want to know who they are,

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have they been there before, are they
going to wait, are they going to come back?

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You know, you can kind of scan it.

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When you've done it long enough,
you just know the questions to ask.

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If you know the person, then obviously you don't
have to take time asking where they're from

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and address and medical conditions
and allergies and things of that sort.

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But once we get the prescription,
then everything has to be inputted.

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And today most things are scanned
in, so it's all scanned in,

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generally by a technician,
not by the pharmacist.

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Most of that work is all done by a technician.

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The prescription is typed up, if you will,
which entails the name, the date, the drug,

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the directions, the doctor, any
little piece of information that's

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on that prescription is then inputted.

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But the time it gets to the pharmacist,
we're the people who check it.

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Initially we'll check it for,
is everything correct on there?

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Then it's sent back to a technician who
actually will fill the prescription.

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Once it's filled, it comes back to the
pharmacist, and again it's another check

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that everything has been done properly
and that the right drug is in the bottle

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and it's going to the right person.

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And that you're going to be healthy
because you came to pick up your medicine.

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So from there the pharmacist
may take it to the patient.

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Generally there's always an opportunity
for a patient to ask questions

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if they don't understand something, and
that's really where pharmacists generally

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like to get involved just because they have
that opportunity to clarify or help or educate.

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And educate is a huge piece, and there's
probably not enough time for that these days.