>> My name is Janed Butt [phonetic].
And I'm the Director for Site Operations for Comcast.com.
I'm an IT professional working for Comcast.com in their Operations Department,
supporting Comcast.com self-service portal
and other related applications in a metrics environment.
So again, my responsibilities include incident management.
Operation management and stability of the website.
So stability of the website, availability and resilience are all under my responsibility.
And I'm also responsible for capacity management for the site.
Obviously our goal is to make sure
that the website is available 24/7, almost 99.99% of the time.
And to provide customers with the services that they need.
So for example if you are a customer and you want to buy new services in your area,
you should be able to log in -- to come to the website and place an order.
If you are an existing customer you should have a seamless experience connecting to your portal
where you can make payments or look at different --
many different options; get different services.
So anything that goes wrong could be anywhere from an infrastructure layer problem.
Or it could be an application layer problem.
It could be a networking issue.
It could be a load balancing problem.
So be able to understand what the impact of that problem is,
and be able to help mitigate the problem, immediately.
That's -- these are the different kinds of incidents that can happen.
So a busy day would be meetings all over of course.
But other than meetings, you know, meeting with different vendors.
Trying to explore new technologies that can be leveraged to enhance user experience
and reduce friction for customers to utilize our services
or pay their bills or make transactions.
But also how to define new opportunities of improvement in different areas
and exploring those opportunities on a day-to-day basis.
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