>> My name is Mike [inaudible].
I've been with the company for seven years.
I am currently a technical supervisor in our customer care center.
My responsibilities, day to day, are ensuring the coaching and development of our team.
We also, working in a customer care center, need to take care of our customers.
So a lot of our employees, because they're in a development program, need help from time
to time managing different situations.
So I like to try to make myself available as much as possible
to coach them through those interactions.
The breakdown of my day is very interesting.
Every day is different and that's one of the things I like about the job.
As a manger, I have a lot of meetings to attend to ensure the development of the company,
but I also put a lot of effort into the development of our consultants.
So I'll either interact with them one-on-one at their desks or we also try
to schedule one-on-one meetings in an office space so we can have a more candid conversation,
look at their individual development both professionally and personally as well.
We put a large emphasis on promotions, internal promotions inside the company.
So by the time they get to my team, which happens to be an escalation team,
we spend a lot of time on career development and career coaching, resume building,
interview skills to make sure that they're prepared
to take whatever position they find available of interest to them.