>> My name is Jim Van Stone, I'm Chief Revenue Officer for Monumental Sports Entertainment.
Monumental Sports Entertainment is the Washington Capitals, Washington Wizards,
Washington Mystics and the Verizon Center in D.C. What goes into my day,
you know I think for the most part, you know overseeing a staff of people
that are really commissioned and focused on generating revenue for the organization.
I work with a lot of our departments closely from you know putting us in the plans
to generate revenue that could be marketing, PR, community relations.
But our ultimate goal is to hopefully make the company profitable
and you know generate as much revenue as we can.
I think a lot of our day is really focused with you know preparing our sales team
and service team to engage with customers.
To make sure that they've got you know packages and programs
that really meet the needs of our customers.
You know we do a lot of customer interfacing, so we're doing a lot of client meetings.
You know getting to know what people's objectives are
and hopefully putting together packages and programs.
Whether it's on the advertising side, the corporate hospitality side
or the season tickets side to really meet their needs.
You know so our days really, you know change every single day.
But a lot of time it's you know internally working to create strategies
to really help us from a business perspective.
And then also on the customer side, really just making sure
that we're you know ultimately delivering on what their expectations are.
You know each customer that we work with, you know they all have different needs
and different wants and you know from a business standpoint sometimes it's
on business development efforts and growing their business.
Sometimes it could be on service, you know
and servicing their customers and providing value for them.
And then also on the season tickets side it could be individuals that are looking
for you know season tickets programs to really you know create relationships
with their family and create memorable experience.