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>> My name is Jim Van Stone, I'm Chief Revenue
Officer for Monumental Sports Entertainment.

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Monumental Sports Entertainment is the
Washington Capitals, Washington Wizards,

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Washington Mystics and the Verizon
Center in D.C. What goes into my day,

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you know I think for the most part,
you know overseeing a staff of people

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that are really commissioned and focused
on generating revenue for the organization.

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I work with a lot of our departments closely
from you know putting us in the plans

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to generate revenue that could be
marketing, PR, community relations.

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But our ultimate goal is to
hopefully make the company profitable

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and you know generate as much revenue as we can.

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I think a lot of our day is really focused
with you know preparing our sales team

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and service team to engage with customers.

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To make sure that they've got
you know packages and programs

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that really meet the needs of our customers.

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You know we do a lot of customer interfacing,
so we're doing a lot of client meetings.

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You know getting to know
what people's objectives are

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and hopefully putting together
packages and programs.

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Whether it's on the advertising
side, the corporate hospitality side

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or the season tickets side
to really meet their needs.

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You know so our days really, you
know change every single day.

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But a lot of time it's you know
internally working to create strategies

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to really help us from a business perspective.

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And then also on the customer
side, really just making sure

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that we're you know ultimately
delivering on what their expectations are.

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You know each customer that we work with,
you know they all have different needs

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and different wants and you know from
a business standpoint sometimes it's

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on business development efforts
and growing their business.

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Sometimes it could be on service, you know

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and servicing their customers
and providing value for them.

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And then also on the season tickets side
it could be individuals that are looking

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for you know season tickets programs
to really you know create relationships

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with their family and create
memorable experience.